Software & AppsOperating SystemLinux

How To Fix Disney+ Video Playback Issue in Ubuntu 22.04

Ubuntu 18

After the recent update to Ubuntu 22.04, a number of users have reported issues with Disney+ video playback. This article provides a detailed guide on how to fix this issue in different browsers, including Firefox, Chrome, and Opera.

Quick Answer

To fix Disney+ video playback issues in Ubuntu 22.04, you can modify the user agent string in your browser settings. For Firefox, add a new user agent string that mimics Windows 10. For Chrome/Chromium and Opera, change the user agent string to emulate Edge on Windows 10. Refresh the page after making the changes and clear your browser’s cache if necessary.

Understanding the Issue

The problem arises when trying to play Disney+ videos in the Firefox and Chrome browsers on Ubuntu 22.04. The video does not play, and no error codes are displayed. This issue is believed to be due to the user agent string that the browsers use, which may not be compatible with Disney+.

Solution for Firefox Browser

Step 1: Access the Configuration Settings

Type about:config in the URL input field. A warning page may appear. Click on “Accept the Risk and Continue” to access the configuration settings.

Step 2: Search for the User Agent Override

In the search bar, type general.useragent.override. This is the configuration setting that allows you to override the user agent string that Firefox uses.

Step 3: Add a New String

Click on the + button to add a new string. In the input field that appears, enter the following user agent string:

Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:106.0) Gecko/20100101 Firefox/106.0

This string tells websites that you’re using Firefox on a Windows 10 system, which is compatible with Disney+.

Step 4: Refresh the Page

After entering the user agent string, refresh the page to load the video. If the video does not play, try clearing your browser’s cache.

Solution for Chrome/Chromium

Step 1: Open Developer Tools

Press Ctrl+Shift+I to open the developer tools.

Step 2: Open Network Conditions

Press Ctrl+Shift+P and search for “Show network conditions”. This will open the Network Conditions tab.

Step 3: Change the User Agent

In the User agent section, uncheck the “Use browser default” option. Then, enter the same user agent string as given in the Firefox solution.

Step 4: Refresh the Page

Refresh the page to see if the video plays properly. If not, try clearing your browser’s cache.

Solution for Opera

Step 1: Open Developer Tools

Press Ctrl+Shift+I to open the developer tools.

Step 2: Open Network Conditions

Click on the Network tab in the developer tools. If it’s not visible, click on >> to find it. Then, click on the Wifi icon to open the Network Conditions.

Step 3: Change the User Agent

In the User agent section, uncheck the “Use browser default” option. Then, select “Custom” and enter the following user agent string:

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.135 Safari/537.36 Edge/12.246

This string tells websites that you’re using Edge on a Windows 10 system.

Step 4: Refresh the Page

Finally, refresh the page to see if the Disney+ videos can now be played.

Conclusion

The solutions provided in this article involve modifying the user agent string, which may affect the way websites identify your browser. If the issue persists, you may need to seek further assistance or consider alternative methods for playing Disney+ videos on Ubuntu 22.04.

What is the user agent string?

The user agent string is a piece of information that your browser sends to websites to identify itself. It includes details about the browser version, operating system, and device.

Why is the user agent string causing issues with Disney+ video playback?

The user agent string that the Firefox and Chrome browsers use in Ubuntu 22.04 may not be recognized as compatible with Disney+. This can prevent the videos from playing properly.

How do I access the configuration settings in Firefox?

To access the configuration settings in Firefox, type about:config in the URL input field and click on "Accept the Risk and Continue" if a warning page appears.

How do I add a new string in Firefox’s configuration settings?

In Firefox’s configuration settings, click on the + button to add a new string. Enter the desired user agent string in the input field that appears.

How do I open the developer tools in Chrome/Chromium?

To open the developer tools in Chrome/Chromium, press Ctrl+Shift+I.

How do I change the user agent in Chrome/Chromium?

In Chrome/Chromium’s developer tools, open the Network Conditions tab by pressing Ctrl+Shift+P and searching for "Show network conditions". Uncheck the "Use browser default" option in the User agent section and enter the desired user agent string.

How do I open the developer tools in Opera?

To open the developer tools in Opera, press Ctrl+Shift+I.

How do I change the user agent in Opera?

In Opera’s developer tools, click on the Network tab. If it’s not visible, click on >> to find it. Then, click on the Wifi icon to open the Network Conditions. Uncheck the "Use browser default" option in the User agent section and select "Custom". Enter the desired user agent string.

Will modifying the user agent string affect other websites?

Modifying the user agent string may affect the way websites identify your browser. Some websites may deliver different content or functionality based on the detected browser.

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