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How To Fix Pulse Secure Not Starting in Ubuntu 18.04

Ubuntu 17

In this article, we will guide you through the process of fixing the issue of Pulse Secure not starting in Ubuntu 18.04. Pulse Secure is a popular VPN client used by many organizations to provide secure remote access to their networks. However, sometimes users may face issues with the application not starting up. Let’s dive into the steps to resolve this issue.

Quick Answer

The issue of Pulse Secure not starting in Ubuntu 18.04 can be resolved by verifying the installation, checking if the application is in the system’s PATH, executing the pulseUi executable file directly, reinstalling the application, and installing any missing dependencies.

Step 1: Verify Pulse Secure Installation

The first step is to verify if the Pulse Secure application is installed correctly. You can do this by checking for the presence of the pulseUi.desktop file in the /usr/share/applications directory. This file is created during the installation of Pulse Secure and its presence indicates that the application is installed.

To do this, open a terminal and run the following command:

ls /usr/share/applications | grep pulseUi.desktop

If the file is present, it will be listed in the terminal. If not, it indicates that Pulse Secure is not installed correctly and you may need to reinstall it.

Step 2: Try Launching Pulse Secure from the GUI Menu

Next, try launching Pulse Secure from the GUI menu. If the menu disappears but the application doesn’t start, it suggests a potential issue.

Step 3: Check if Pulse Secure is in the System’s PATH

Open a terminal with sudo access and try executing the pulse command. If the command is not found, it indicates that Pulse Secure is not in the system’s PATH.

sudo pulse

Step 4: Execute the pulseUi Executable File

To resolve the issue, try executing the pulseUi executable file directly. In the terminal, navigate to the directory where the pulseUi file is located (e.g., /usr/local/pulse/) and run the command ./pulseUi. This should start the Pulse secure application.

cd /usr/local/pulse/
./pulseUi

Step 5: Reinstall Pulse Secure

If the pulseUi executable file is missing or not found, it may be necessary to reinstall the Pulse Secure application. Download the Debian package from the official Pulse Secure website and install it using the dpkg command. For example:

sudo dpkg -i /path/to/ps-pulse-linux-9.0r2.0-b819-ubuntu-debian-64-bit-installer.deb

In the above command, /path/to/ps-pulse-linux-9.0r2.0-b819-ubuntu-debian-64-bit-installer.deb is the path to the downloaded Debian package.

Step 6: Install Missing Dependencies

After reinstalling, make sure to install any missing dependencies mentioned in the error messages. In this case, the missing library libwebkitgtk-1.0.so.0 can be installed using the command:

sudo apt-get install libwebkitgtk-1.0

Additionally, on some systems, the libgnome-keyring0 package may also be required. Install it using the command:

sudo apt-get install libgnome-keyring0

Step 7: Launch Pulse Secure

Once all the dependencies are installed, try launching the Pulse Secure application again. It should now start successfully.

In conclusion, the issue of Pulse Secure not starting in Ubuntu 18.04 can be resolved by verifying the installation, checking if the application is in the system’s PATH, executing the pulseUi executable file directly, reinstalling the application, and installing any missing dependencies. We hope this guide has been helpful in resolving your issue. If you still face any problems, feel free to reach out to the Pulse Secure community or their support team.

How can I check if Pulse Secure is installed correctly?

To check if Pulse Secure is installed correctly, you can verify the presence of the pulseUi.desktop file in the /usr/share/applications directory. Open a terminal and run the command ls /usr/share/applications | grep pulseUi.desktop. If the file is listed, it indicates that the application is installed correctly.

What should I do if Pulse Secure is not starting from the GUI menu?

If Pulse Secure is not starting from the GUI menu, it suggests a potential issue. You can try executing the pulse command in a terminal with sudo access. If the command is not found, it means Pulse Secure is not in the system’s PATH. In this case, you can try executing the pulseUi executable file directly by navigating to its directory in the terminal and running the command ./pulseUi.

How can I reinstall Pulse Secure?

If you need to reinstall Pulse Secure, you can download the Debian package from the official Pulse Secure website. Once downloaded, open a terminal and use the dpkg command to install the package. For example, run sudo dpkg -i /path/to/ps-pulse-linux-9.0r2.0-b819-ubuntu-debian-64-bit-installer.deb, where /path/to/ps-pulse-linux-9.0r2.0-b819-ubuntu-debian-64-bit-installer.deb is the path to the downloaded Debian package.

Are there any missing dependencies I need to install?

After reinstalling Pulse Secure, you may need to install any missing dependencies mentioned in the error messages. For example, if the error message mentions the missing library libwebkitgtk-1.0.so.0, you can install it using the command sudo apt-get install libwebkitgtk-1.0. Additionally, on some systems, the libgnome-keyring0 package may also be required. Install it using the command sudo apt-get install libgnome-keyring0.

How can I launch Pulse Secure after installing missing dependencies?

Once you have installed any missing dependencies, you can try launching the Pulse Secure application again. It should now start successfully.

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