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How To Fix Ubuntu 18.04 Installer Crashes on Dell XPS 15 9560

Ubuntu 20

In this tutorial, we are going to discuss how to fix the issue of Ubuntu 18.04 installer crashing on Dell XPS 15 9560. This is a common problem faced by many users and can be resolved by following a few simple steps.

Quick Answer

To fix the issue of Ubuntu 18.04 installer crashes on Dell XPS 15 9560, you can try updating your packages, reporting a bug, updating your UEFI firmware, and changing the drive mode from RAID to AHCI if you are dual-booting with Windows.

Update Packages

The first step in resolving this issue is to ensure all your packages are up to date. This can be done by running the following commands in the terminal:

sudo apt update
sudo apt upgrade

The sudo apt update command is used to download package information from all configured sources. The sources often defined in /etc/apt/sources.list file and other files located in /etc/apt/sources.list.d/ directory.

On the other hand, sudo apt upgrade is used to install available upgrades of all packages currently installed on the system from the sources configured via sources.list file.

After running these commands, try installing Ubuntu again to see if the issue persists.

Reporting a Bug

If updating the packages doesn’t resolve the issue, it’s time to report a bug. Ubuntu uses a bug report wizard which helps the developers identify and fix the bug. You can find the bug report wizard here.

Dell-specific Settings

Dell XPS laptops may require specific settings for Ubuntu installation. Here are a few things you can try:

Update UEFI Firmware

Ensure that you have the latest UEFI firmware installed on your laptop. You can check for firmware updates on the Dell official website.

Change Drive Mode

If you are dual-booting with Windows, change the drive mode in UEFI from RAID to AHCI. This can be done by following the steps provided in this Dell support article.

Conclusion

Fixing the Ubuntu 18.04 installer crash on Dell XPS 15 9560 can be a bit tricky, but it’s definitely doable. By following these steps, you should be able to resolve the issue and successfully install Ubuntu on your laptop. Remember to always backup your data before making any changes to your system.

If you’re still experiencing issues, don’t hesitate to seek help from the Ubuntu community. They are always ready to assist. You can reach out to them through the Ubuntu Forums or Ask Ubuntu.

How can I check if my packages are up to date?

You can check if your packages are up to date by running the sudo apt update command in the terminal. This command downloads package information from all configured sources.

How can I upgrade my packages?

To upgrade your packages, you can run the sudo apt upgrade command in the terminal. This command installs available upgrades of all packages currently installed on the system from the sources configured via sources.list file.

How can I report a bug in Ubuntu?

To report a bug in Ubuntu, you can use the bug report wizard provided by Ubuntu. You can find the bug report wizard here.

How can I check for firmware updates on my Dell XPS 15 9560?

You can check for firmware updates on your Dell XPS 15 9560 by visiting the Dell official website and searching for your specific laptop model.

How can I change the drive mode in UEFI from RAID to AHCI?

You can change the drive mode in UEFI from RAID to AHCI by following the steps provided in this Dell support article.

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