Software & AppsOperating SystemLinux

How To Fix Zoom Launch Issues on Ubuntu 20.04

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In this article, we will delve into the common issues that might prevent Zoom, a popular video conferencing software, from launching on Ubuntu 20.04. We will provide detailed solutions to these issues, ensuring that you can get back to your online meetings as quickly as possible.

Quick Answer

To fix Zoom launch issues on Ubuntu 20.04, you can try uninstalling and reinstalling Zoom, installing Zoom as a snap, checking system specifications, resolving Livepatch issues, launching PulseAudio and adjusting alsamixer settings, installing missing packages, or seeking further assistance from the Zoom support team.

Uninstall and Reinstall Zoom

The first approach to resolving Zoom launch issues is to uninstall and reinstall the application. This can be done using the Terminal, a command-line interface.

To uninstall Zoom, enter the following command:

sudo apt remove zoom

In this command, sudo allows you to run commands with administrative privileges, apt is the package handling utility in Ubuntu, and remove is the command to uninstall a software package.

After uninstalling, reinstall Zoom using the .deb package with the following command:

sudo apt install ./zoom_amd64.deb

Here, install is the command to install a software package, and ./zoom_amd64.deb specifies the location and name of the Zoom package.

Install Zoom as a Snap

If reinstalling Zoom doesn’t solve the issue, you might want to try installing Zoom as a snap. Snaps are containerized software packages that are easy to install and secure against vulnerabilities.

First, remove the current Zoom installation:

sudo apt remove zoom

Then, install the snap version:

sudo snap install zoom-client

In this command, snap is the utility to handle snaps, and install is the command to install a snap.

Check System Specifications

Ensure that your system meets the minimum requirements for running Zoom. You can check your system specifications by running the following command:

lscpu

This command displays detailed information about your CPU, including architecture, cores, threads, cache, and more.

Livepatch Issues

If you encounter errors related to Livepatch, it may prevent Zoom from launching. Livepatch is a service in Ubuntu that applies critical kernel patches without rebooting. Open Software & Updates, go to the Livepatch section, and check if there are any errors. If you see errors like “Failed to read Machine ID” or “this machine ID is already enabled with a different key or is non-unique,” follow the provided solutions in the comments.

PulseAudio and Alsamixer

If Zoom is not launching and you receive messages related to PulseAudio, try launching PulseAudio using the command pulseaudio. PulseAudio is a sound system for POSIX OSes, including Linux, which allows you to manipulate your system’s audio.

Additionally, check the alsamixer utility to ensure that the audio settings are not muted. Launch alsamixer using the command alsamixer and adjust the settings if necessary. Alsamixer is a graphical mixer program for the Advanced Linux Sound Architecture (ALSA) that is used to configure sound settings and adjust the audio.

Missing Packages

If Zoom is not launching and you receive messages about missing packages, use the ldd command to identify the missing packages. ldd is a Unix utility that prints the shared libraries required by each program.

Install the missing packages using the sudo apt install command. For example:

sudo apt install libxcb-icccm4 libxcb-render-util0

In this command, libxcb-icccm4 and libxcb-render-util0 are the names of the packages to install.

If none of the solutions work, it may be helpful to provide more specific error messages or consult the Zoom support team for further assistance.

We hope this article has been helpful in resolving your Zoom launch issues on Ubuntu 20.04. Happy Zooming!

How do I uninstall Zoom on Ubuntu 20.04?

To uninstall Zoom on Ubuntu 20.04, you can use the following command in the Terminal: sudo apt remove zoom.

How do I reinstall Zoom on Ubuntu 20.04?

To reinstall Zoom on Ubuntu 20.04, you can use the .deb package and the following command in the Terminal: sudo apt install ./zoom_amd64.deb.

Can I install Zoom as a snap on Ubuntu 20.04?

Yes, you can install Zoom as a snap on Ubuntu 20.04. Use the command sudo snap install zoom-client to install it.

How can I check my system specifications on Ubuntu 20.04?

To check your system specifications on Ubuntu 20.04, you can use the lscpu command in the Terminal. It will display detailed information about your CPU.

What should I do if I encounter Livepatch issues that prevent Zoom from launching?

If you encounter Livepatch issues that prevent Zoom from launching, open Software & Updates, go to the Livepatch section, and check for any errors. Follow the provided solutions in the comments section if there are errors.

What should I do if I receive PulseAudio-related messages when launching Zoom?

If you receive PulseAudio-related messages when launching Zoom, try launching PulseAudio using the command pulseaudio in the Terminal. PulseAudio is a sound system for Linux that handles audio.

How do I check and adjust audio settings using Alsamixer?

To check and adjust audio settings using Alsamixer, launch Alsamixer in the Terminal using the command alsamixer. It is a graphical mixer program for Linux that allows you to configure sound settings and adjust audio.

What should I do if Zoom is not launching due to missing packages?

If Zoom is not launching due to missing packages, you can use the ldd command to identify the missing packages. Install the missing packages using the sudo apt install command followed by the package names. For example, sudo apt install libxcb-icccm4 libxcb-render-util0.

What should I do if none of the provided solutions work?

If none of the provided solutions work, it may be helpful to provide more specific error messages or consult the Zoom support team for further assistance.

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