Software & AppsOperating SystemLinux

Fixing ‘Ubuntu Software’ App Not Loading Issue on Ubuntu 22.04

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In this guide, we will discuss a common issue experienced by Ubuntu 22.04 users – the ‘Ubuntu Software’ app not loading. We will explore potential solutions, including using alternative software management tools and reinstalling the ‘gnome-software’ package.

Quick Answer

To fix the ‘Ubuntu Software’ app not loading issue on Ubuntu 22.04, you can try using Synaptic Package Manager as an alternative GUI for managing installed software. Another solution is to reinstall the ‘gnome-software’ package. Alternatively, you can explore the new Software Store for Ubuntu written in Flutter as another alternative.

Understanding the Issue

The ‘Ubuntu Software’ app is a vital tool for managing software on Ubuntu. However, some users have reported that upon clicking the icon, the app shows a spinning wheel cursor for a few seconds and then nothing happens. The syslog might display an error message similar to “/user.slice/user-1000.slice/user@1000.service/app.slice/app-gnome-snap\x2dstore_ubuntu\x2dsoftware-10276.scope is not a snap cgroup.”

Solution 1: Using Synaptic Package Manager

One possible solution is to use Synaptic as an alternative GUI for managing installed software. Synaptic is a graphical package management program for apt. It provides the same features as the apt-get command-line utility with a GUI front-end.

To install Synaptic, open your terminal and run the following commands:

sudo apt update
sudo apt install synaptic

In the above commands, sudo allows you to run commands with administrative privileges, apt is the package handling utility, update is used to resynchronize the package index files from their sources, and install is used to install the specified package, in this case, Synaptic.

If you want to uninstall a package and you know its exact name, you can use the following command:

sudo apt purge [package name]
sudo apt autoremove

purge is used to remove the package and its configuration files. After this, autoremove is used to remove packages that were automatically installed to satisfy dependencies for other packages and are now no longer needed.

Solution 2: Reinstalling the ‘gnome-software’ Package

Another potential solution is to try reinstalling the ‘gnome-software’ package. This can be done by running the following command in the terminal:

sudo apt install --reinstall gnome-software

Here, --reinstall is a command option that reinstalls the package.

Alternative: New Software Store for Ubuntu

In addition to the above solutions, there is a new Software Store for Ubuntu written in Flutter, which can be found on GitHub. This could serve as another alternative if the ‘Ubuntu Software’ app continues to malfunction.


While the above solutions are based on user suggestions and may not guarantee a fix for the issue, they provide a starting point for troubleshooting the ‘Ubuntu Software’ app not loading issue on Ubuntu 22.04. For more information and possible updates on the issue, it is recommended to check the provided links and Ubuntu’s official forums.

How can I check if the ‘Ubuntu Software’ app is installed on my Ubuntu 22.04 system?

You can check if the ‘Ubuntu Software’ app is installed by searching for it in the Applications menu or by running the command gnome-software in the terminal. If the app is installed, it should open. If not, you can install it using the command sudo apt install gnome-software.

I have installed the ‘Ubuntu Software’ app, but it still doesn’t load. What should I do?

If the ‘Ubuntu Software’ app is installed but still not loading, you can try using alternative software management tools like Synaptic Package Manager. You can install Synaptic using the command sudo apt install synaptic. Alternatively, you can reinstall the ‘gnome-software’ package by running sudo apt install --reinstall gnome-software in the terminal.

What does the error message “user.slice/user-1000.slice/user@1000.service/app.slice/app-gnome-snap\x2dstore_ubuntu\x2dsoftware-10276.scope is not a snap cgroup” mean?

This error message indicates that there might be an issue with the snap package of the ‘Ubuntu Software’ app. To resolve this, you can try reinstalling the ‘gnome-software’ package using the command sudo apt install --reinstall gnome-software.

Can I use a different software store for Ubuntu 22.04?

Yes, you can use alternative software stores like the new Software Store for Ubuntu written in Flutter. You can find it on GitHub at []. However, it’s important to note that this is an alternative and may not fully replace the functionality of the ‘Ubuntu Software’ app.

How can I uninstall a package using the Synaptic Package Manager?

To uninstall a package using Synaptic Package Manager, open Synaptic, search for the package you want to uninstall, right-click on it, and select "Mark for Removal." Then, click on the "Apply" button to complete the uninstallation process.

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