How To Get Alexa Back Online

Are you worried because your Alexa device has been offline and you miss the prompt responses? Luckily, you can turn it back online with a few quick workarounds.

To make things easier for you, we took the time to write a comprehensive step-by-step guide on how to get Alexa back online.

Getting Alexa Back Online

If you’re struggling with how to get Alexa back online, our 7 step-by-step methods will help you do so without breaking a sweat!

Method #1: Restarting the Echo Device

Restart the Echo device with the following steps to get Alexa back online.

1. Disconnect Alexa’s power cable from the main power outlet.
   
2. Wait for 30-45 seconds.
3. Reconnect the power cable and wait for the device to power on to verify the fix!

If batteries power your Alexa device, you can get it online by following these steps to restart it.

1. Find the battery holder.
2. Unplug the battery.
3. Wait for 30-45 seconds.
4. Reinsert the battery, wait for the device to power on, and check if Alexa gets back online. 

Method #2: Checking the Wi-Fi Connection on the Device

Another way to get Alexa back online is by checking the Wi-Fi connection on the device with these steps.

1. Open the Alexa app on your smartphone.
2. Select “Devices”.
3. Tap “Echo & Alexa”.
   
4. Choose your device and check the signal strength of the Wi-Fi connection.
5. If the signal strength is low, place the device near your Wi-Fi router to get Alexa back online. 

Method #3: Restarting the Wi-Fi Router

You can also get Alexa back online by restarting your Wi-Fi router with the following steps.

1. Disconnect your Wi-Fi router power cable from the main wall outlet.
2. Unplug the Ethernet cable.
   
3. Wait for 2-4 minutes.
4. Replug the Ethernet cable.
5. Reconnect the power cable back to the main wall outlet and once the lights on the Wi-Fi router turn on, check the Alexa Echo device to verify the fix!

Method #4: Updating the Alexa App

It is also possible to get Alexa back online by updating its app with the following steps.

1. Open App Store or Play Store.
2. Search “Amazon Alexa”.
3. Tap “Update”.
4. Open the Amazon Alexa app after the update is installed to receive prompt online responses.

Method #5: Reinstalling the Alexa App

If updating the Amazon Alexa app does not help get Alexa back online, try reinstalling it on an Android device with the following steps.

1. Tap and hold Amazon Alexa, select “Uninstall”, and tap “OK” to confirm the action.
2. Open Play Store.
3. Search for “Amazon Alexa”.
4. Tap “Install”.
    
5. Open the app, follow the on-screen instructions to set it up, and get Alexa back online. 

If you have the Alexa app installed on an iOS device, do these steps to reinstall it. 

1. Tap and hold Amazon Alexa.
2. Select “Remove App”.
3. Tap “Delete App”.
4. Open App Store.
5. Search for “Amazon Alexa” and tap “Get” to reinstall it.
   
6. Launch the installed app, follow the on-screen instructions to set up the app, and check whether Alexa is back online.

Method #6: Checking the Power Cable

A damaged Alexa cable can cause the device to be offline, so follow these steps to rule out this possibility. 

1. Unplug Alexa’s power cable from the main wall outlet.
   Check the power cable to see any visible damage.
2. If any damage is ruled out, replace it with a new one.
3. Replug the cable to the main wall outlet, and you’re done!

Method #7: Factory Resetting Alexa

Another way to get Alexa back online is by factory resetting it with the following steps.

1. Open the Amazon Alexa app.
2. Select “Devices”.
3. Tap “Echo & Alexa”.
4. Select your device.
5. Choose “Factory Reset”, and that’s about it!

Summary

In this guide, we’ve discussed getting Alexa back online by restarting the device, checking the Wi-Fi connection, restarting the Wi-Fi router, updating or reinstalling the Alexa app, checking the power cable, and factory resetting the device.

Hopefully, your question is answered, and you can now enjoy prompt responses from your Alexa device without facing interruptions!

Frequently Asked Questions