Software & AppsOperating SystemLinux

What is com.ubuntu.apport-support-gtk-root and Why Does it Keep Showing Up at Startup?

Ubuntu 8

Ubuntu is a popular open-source operating system based on Linux. It’s widely used by developers and system administrators worldwide. However, like any other software, it’s not immune to errors and glitches. One such error that you might have encountered is “com.ubuntu.apport-support-gtk-root”. This error message often pops up at startup, causing confusion and frustration. In this article, we will explore what this error is, why it occurs, and how to fix it.

Quick Answer

The "com.ubuntu.apport-support-gtk-root" error is related to a program called Apport in Ubuntu. It occurs when there’s a problem with Apport itself. The error message may keep showing up at startup due to confusion in Apport or multiple crash report files. To fix it, you can delete the crash report files or disable Apport, but it’s recommended to keep Apport enabled for better system improvement.

Understanding com.ubuntu.apport-support-gtk-root

The error message “com.ubuntu.apport-support-gtk-root” is related to a program called Apport in Ubuntu. Apport is a crucial part of the Ubuntu ecosystem as it detects software crashes, collects debugging information, and sends it to the developers for analysis. This helps developers understand the cause of the crash and fix the bugs in future updates.

However, when you see the “com.ubuntu.apport-support-gtk-root” error, it’s not about a specific software crash. Instead, it indicates that there’s a problem with Apport itself.

Why Does it Keep Showing Up at Startup?

There are several reasons why this error might keep showing up at startup. Here are the most common ones:

  1. Apport is Confused: Sometimes, Apport fails to record that it has already reported a problem. This usually happens during system upgrades and can lead to the repeated appearance of the error message.
  2. Multiple Crash Reports: If there are multiple crash report files in the /var/crash directory, Apport might get overwhelmed and display the error message repeatedly.

How to Fix the com.ubuntu.apport-support-gtk-root Error

Now that we understand what the error is and why it occurs, let’s look at how to fix it.

Deleting Crash Report Files

One of the simplest solutions is to delete all crash report files in the /var/crash directory. You can do this by running the following command in the terminal:

sudo rm /var/crash/*

In this command, sudo is used to run the command with root privileges, rm stands for remove, and /var/crash/* specifies the directory and files to be removed. The asterisk (*) is a wildcard character that represents all files.

Disabling Apport

If the error message continues to appear even after deleting the crash reports, you can disable Apport. However, do this with caution as it prevents crash reports from being sent to the developers. Here’s how to disable Apport:

  1. Open the terminal and type the following command to open the Apport configuration file:
sudo ${EDITOR-gedit} /etc/default/apport

In this command, sudo runs the command with root privileges, ${EDITOR-gedit} opens the file with the default text editor (gedit), and /etc/default/apport is the path to the Apport configuration file.

  1. Change the value of enabled from 1 to 0, then save and close the file.
  2. Restart Apport with the following command:
sudo systemctl restart apport

In this command, sudo runs the command with root privileges, systemctl is the system control command, restart is the action to be performed, and apport is the service to be restarted.

Remember to periodically check for system updates and re-enable Apport if necessary.


The “com.ubuntu.apport-support-gtk-root” error might seem daunting at first, but it’s usually easy to fix. By deleting the crash report files or disabling Apport, you can get rid of this error message. However, keep in mind that Apport plays a vital role in improving Ubuntu, so it’s recommended to keep it enabled whenever possible. If you continue to experience issues, consider reaching out to the Ubuntu community or the specific package maintainers for further assistance.

How do I know if the “com.ubuntu.apport-support-gtk-root” error is causing any issues with my system?

The "com.ubuntu.apport-support-gtk-root" error message itself does not indicate any specific issues with your system. It is usually an error related to Apport, a program in Ubuntu that handles crash reports. However, if you are experiencing other problems or your system is not functioning properly, it is recommended to investigate further or seek assistance from the Ubuntu community or package maintainers.

Can I safely delete all the crash report files in the /var/crash directory?

Yes, it is safe to delete all the crash report files in the /var/crash directory. These files are generated by Apport when software crashes occur. Deleting them will not harm your system. However, keep in mind that deleting these files will remove valuable information that could help developers fix bugs and improve software stability. If you are unsure, you can consider moving the files to another location instead of deleting them permanently.

Is it necessary to disable Apport if I keep seeing the “com.ubuntu.apport-support-gtk-root” error?

Disabling Apport is not necessary unless you continue to experience issues or the error message persists even after deleting the crash report files. Apport plays a crucial role in collecting crash information and sending it to developers for analysis, which helps improve the stability of Ubuntu. It is recommended to keep Apport enabled whenever possible, but if the error message becomes disruptive or you have other reasons to disable it, you can follow the steps provided in the article to disable Apport temporarily.

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