The Amazon Kindle app is a must-have e-reader if you are an avid reader. You get access to millions of books on the Kindle app. It can be annoying if the app keeps crashing after installing it and getting a book. But why does the Kindle app keep crashing?
There are several reasons the Kindle app keeps crashing, irrespective of your device, be it Android, Windows, or Apple. This problem often arises when you have a storage space issue or the app or device does not sync or update.
Thankfully, there are several fixes you can use to fix the problem. But first, you need to know what the issue is. Keep reading to learn what to do when the Kindle app keeps crashing.
How To Fix a Kindle App That Keeps Crashing
It’s not uncommon for the Kindle app to refuse to load sometimes. If you are experiencing this issue most of the time, it results from an issue on your device. Hence, you can easily troubleshoot it to fix the problem. Below are some tricks you can use to resolve the issue of the Kindle app that keeps crashing.
Fix #1: Check if Your Device Has Enough Space
The most common cause of why the Kindle app keeps crashing on your device is because of low storage. At the same time, your activities on the app increase the size. Hence, it will refuse to load if you do not have sufficient space on your device. So, when you check your device and realize you don’t have enough space, try creating space by deleting files you don’t need anymore. Deleting videos and applications are excellent ways to create space on your device.
Fix #2: Clear Cache and Cookies
The reason the Kindle app keeps crashing can also be with the app cache data. The cache data are activities you do on the app that are saved temporarily on your device, so it speeds up retrieval the next time you want that same data. If the cache file is corrupted, it may cause the Kindle app to keep crashing while you try to launch it. In this case, you have to clear the cache file to fix this issue. There are different ways to clear the cache file, but rebooting your device should clear the cache.
Alternatively, you can use the Settings app, navigate your installed apps and click on the Kindle app. Find and select the clear cache or cookies. Note that deleting the cache or cookies will not delete your data in the app.
Fix #3: Inspect Your Internet Connection
Another possible reason the Kindle app keeps crashing is a poor internet connection. The Kindle app requires an internet connection to sync with the Kindle server. If your internet connection is not strong or interrupted, it can affect the app. Hence, you should inspect the internet connection and ensure it is connected.
If you are using cellular data, try connecting to Wi-Fi and try around. You can also try moving your router to a different location; perhaps you may get a better signal.
Fix #4: Update the Kindle App
If the problem persists, you should check if the Kindle app is up to date. If you are using an older version, there could be a bug affecting the older version, causing the app to keep crashing. Updating the app to the latest version as this should fix the problem. Since the Kindle app is supported across different platforms, you should visit your device store to get the updated version.
Fix #5: Update Your Device
If your device is outdated, it can also be the reason the Kindle app keeps crashing. So, you should check if your device has an available update. To update your device, go to the Settings app, navigate to the “Update” section, and search for an “Update Online”. If there is an update, download it, which may take a while. But when the download is complete, your device will reboot. Relaunch the app when an update is complete; this should fix the problem.
Fix #6: Uninstall and Reinstall the App
As a last resort, you should uninstall and reinstall the app. You should leave this method for last because uninstalling the Kindle app deletes any book you might have downloaded on your Kindle app. For books you bought on the Kindle app, you can still get them back without paying again. However, you have to download every book, which increases your internet usage bill if you are not on an unlimited plan.
To uninstall the Kindle app, launch the store on your device, and search for the Kindle app. Click on the “Uninstall” button, and click on the “Install” button when the uninstall is complete. Wait for the app to install, launch, and sign into your account; everything should work smoothly.
If you can still not get the Kindle app to work, you should contact Kindle support for further assistance. But while you wait for a solution to the problem, you can access your Kindle book using the Kindle cloud reader via a mobile or desktop browser.
As you can see from this article, many things can affect the Kindle app. However, if you cannot use the app because it keeps crashing, use any of the tips shared in this article to fix the problem. All the methods shared are simple and easy to work around. But if the issue persists after trying everything in this article, you should contact Kindle support.