Software & Apps

Why Is My Bitmoji Keyboard Not Working?

Bitmoji App

The Bitmoji app lets you create personalized emojis based on your appearance. You can send your Bitmoji directly from the app or add them to your device’s keyboard. However, sometimes like every other app, the Bitmoji keyboard may encounter errors. So, why is the Bitmoji keyboard not working? 

Quick Answer

In most cases, the Bitmoji keyboard stops working when you are experiencing network issues. However, errors in the cache file can also cause issues when the app or your smartphone is outdated. 

Taking remedial actions is essential when you try to use the Bitmoji keyboard, and it keeps crashing or gives you an error report. There are a couple of tricks you can use to resolve Bitmoji not working on your smartphone. This article elaborates more on the causes and solutions you can try when the Bitmoji keyboard isn’t working. 

How To Fix a Bitmoji Keyboard That’s Not Working

You’re one step closer to finding the solution when you can pinpoint why the Bitmoji keyboard isn’t working on your smartphone. Below are some of the most likely issues that can arise with the Bitmoji keyboard and how you can fix it.  

Fix #1: Restart Your Device 

One of the most likely reasons the Bitmoji keyboard stops working on your smartphone is due to errors. The Bitmoji keyboard is software on your smartphone, and like every other software can run into minor issues. This error could arise due to frequent crashes, connectivity issues, or interface problems

You can easily fix these types of errors on smartphones by rebooting them. When you reboot your smartphone, it refreshes the memory, clearing all temporarily running software; when you open it next, it functions normally. 

Fix #2: Check for Network Issues 

Network issue is another common reason that can cause the Bitmoji keyboard to stop working. The Bitmoji keyboard requires a stable internet connection to create and send Bitmoji to friends. When your internet connection is unavailable, the Bitmoji keyboard will stop working. 

To fix this issue, troubleshoot your internet connection by testing the speed. Switch to a Wi-Fi network; if you were using cellular data, you might get better internet connectivity. You can also enable and disable Airplane Mode; perhaps this will fix the issue. 

Fix #3: Clear the App Cache 

Another potential reason your Bitmoji keyboard stops working could be because of cache files. The Bitmoji keyboard creates cache files the more you use the app. But when the cache file is corrupted, it can cause the app to stop working. 

To fix the issue, you need to clear the cache file. Depending on your smartphone, the way to clear the cache file varies. But generally, when you launch the Settings app and navigate to the “Apps” selection, click on “Bitmoji”, and click “Clear Cache”. Note that clearing cache files do not delete your files. 

Fix #4: Ensure the Bitmoji App Is Enabled 

This issue can arise if the Bitmoji app is not enabled on your smartphone. Once you install the app, it will not be enabled automatically. This is because the Bitmoji keyboard is an input software and needs the user’s permission to function. 

To enable the Bitmoji app, launch the keyboard from your app drawer, click on the keyboard icon at the bottom right of your screen and then select the “Turn on keyboard” button. Next, click on the “Enable in Settings” option, and in the “Manage Keyboard” screen, toggle on the switch for the Bitmoji keyboard. 

Fix #5: Update the Bitmoji App 

When the Bitmoji app is outdated, you will likely experience this issue. Developers of the Bitmoji keyboard frequently release updates meant to fix bugs and errors in the app. So, when you are experiencing issues with the Bitmoji keyboard, such as frequent crashes, you should check if there’s an update. 

If there’s an update available, you should update the app; perhaps the update will address the bugs affecting the Bitmoji app on your smartphone. To update the Bitmoji app, launch the App Store or Play Store, navigate to installed apps, and click on the Bitmoji app. If there’s an update, you’d see an “Update” button

Fix #6: Uninstall and Reinstall the App 

If, after updating the Bitmoji keyboard, the issue persists, then you should consider uninstalling and reinstalling the app. Doing this will clear all data of the app on your smartphone. 

So if the issue results from an error with the software, uninstalling it will delete it. After uninstalling it, you can reinstall it from the App Store or Play Store, depending on your smartphone. 

Fix #7: Update Your Smartphone 

Finally, you should also consider checking if your smartphone has an update. When your smartphone is outdated, it will run into many compatibility issues. Hence, updating your smartphone’s OS is essential whenever an update is available. 

To update your smartphone, launch the Settings app and then navigate to the “Update” section of your phone. Scan for an available update. If any is available, click on the “Update” button to install the update.

Quick Tip

After trying the above troubleshooting tricks, and the Bitmoji keyboard still refuses to work on your smartphone, check if your smartphone is compatible with the Bitmoji app and contact Bitmoji customer support for further assistance based on the error message you receive. 


Running into issues when using the Bitmoji keyboard is not a big deal, as it could happen with any other app. So, it’s not an uncommon issue when the Bitmoji app is not working on your Android or iOS. And when it occurs, you can easily use any of the tips above to troubleshoot the problem. 

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