When you have an issue with your internet connection, or your Wi-Fi is cutting out or simply not fast enough for the modern world, it can always be a good idea to factory reset your modem. Arris modems are no different.
If you’re experiencing a problem with your Arris modem, the best solution is resetting it. Arris modems can be reset through the web interface or by using the reset button on the modem to restore them to their factory default settings.
Sometimes, resetting your router or modem is all you need to do to get your Internet connection back on track. Whether you’re experiencing poor download speeds, frequent disconnections, loss of service, or something else – a reset may be the solution.
So, if your Arris modem is acting up, follow this article for a step-by-step guide on how to reset your modem.
Method #1: Resetting Arris Modem Using the Reset Button
If you are having trouble with your Arris modem not working or if it is just not performing the way it should, you can try resetting it using the reset button located on the modem itself.
Arris modems, like most routers and modems out there, have a physical reset button, which can be found on the back of the modem or under it, depending on the model.
Here are the steps you need to follow to reset your modem:
- Power on your modem by plugging in the power cord.
- Wait for 10-15 seconds to allow the modem to boot up.
- Locate the reset button, usually found on the back where all the wires are connected.
- Insert a straightened paperclip, a toothpick, or any other pointy object to access the reset button.
- Press & hold the reset button for at least 15-20 seconds.
- Let go of the reset button and wait for the lights to change.
The lights on the modem will change to indicate that the modem has been reset to factory defaults. Afterward, your modem’s memory will be wiped clean, and all the settings and passwords will be reset.
Method #2: Resetting Arris Modem Using the Web Interface
If you don’t want to get out of your comfy chair to reset your Arris modem, there’s an easier way than poking paper clips in it!
The only thing you need is a device connected to your modems, such as a laptop or smartphone, and you can reset your modem by using its web interface remotely.
You can reset an Arris modem using the web interface by following these steps:
- Open any web browser of your choice on your laptop or smartphone.
- Enter your modem’s default IP address in the address bar, usually 192.168.1.1, which you can find written on your modem.
- Type the username and password, which you can also find written on the back of your modem. Most commonly, the username will be admin, and the password will be password or admin.
- Go to the Utilities or Security tab from the top navigation menu, depending on your model.
- Locate the option to factory reset under these tabs and click on it.
- Wait for 20-30 seconds until your modem restarts.
This will factory reset the modem and clear any errors that may be preventing it from working properly, which usually resolves any connectivity issues you are having.
It’s always a good idea to periodically reset your modem to clear out the cache and settings to ensure optimum performance and prevent issues with connectivity.
By following the steps in this article, you should be able to get your Arris modem back up and running in no time at all. This is easy to do and will usually remedy most issues with your internet connection.
Frequently Asked Questions
A modem reset erases all the settings, passwords, and other network information on the modem and restores it to its factory default settings.
Several factors can cause a modem to stop working, such as the Ethernet cable not being attached properly, a faulty power cord, or problems with the configurations.
The process of soft resetting a modem just requires you to unplug the power cord, wait for a few seconds, then reconnect the cord to power the modem back on.
In nearly all Arris modems, the reset button can be found on the backside of the modem near the connectors and can be pressed using a paperclip, toothpick, or similar pointed object.
While Arris modem LEDs differ by model, you can expect them to blink while searching for an internet connection, and they can be solid green when connected successfully.